Returns Process
If you have purchased a product for your own personal use as a consumer and wish to return it, you have to inform our customer service via email at ieva@nikolia.lt within 14 days from the day following delivery of the product(s) concerned and submit a request for return. If our customer service approves your return request, it will provide you by email with instructions for the return of the product(s). Only regular-priced items may be refunded; sale items cannot be refunded.
Conditions for returns or exchanges
We will in any case only approve requests for return if the product has not been washed or used in any way (other than reasonable wear and tear from examining and/or trying on the product), and the product is returned in the original packaging with the manufacturer’s tags attached. A refund or replacement of the products can only take place after we have received all of the products to be returned. Only regular priced items may be refunded; sale items cannot be refunded.
Refunds
Once we receive the returned items, you will receive a confirmation email. Your refund will then be processed. Refunds will be made within 28 days of the date that we receive your returned package. We reserve the right to reject your return, reject the requested refund, or charge you for the costs required to undertake the necessary costs arising out of or in connection with the payments that need to be refunded to you (without prejudice to the applicable legal provisions; repairs, re-stocking, etc.), in case you return:
- products that you were not authorized to return,
- that are no longer in acceptable condition for returns or have not been packaged appropriately, and have not exercised the care required for returning the Products in good condition.
- only regular-priced items may be refunded; sale items cannot be refunded.
Shipping costs will not be refunded. Return costs are at the buyer’s expense. Please note that Nikolia Kids Wear will not be held responsible for items not reaching our office. The unwanted item is the responsibility of the buyer until it arrives here safely.
Please note that we do not offer free returns. Customers are responsible for covering the shipping costs and any associated expenses for returned products.
Help with returns and exchanges
Customer Support: Feel free to reach us with any questions prior to shipping, store credit or exchange via e-mail : ieva@nikolia.lt
Payment methods
Payments can be made using Swedbank, SEB, Luminor, Citadele, and Šiaulių Bankas electronic banking services. Payments are available in euro currency. Transactions are processed using the MakeCommerce.lt payment platform.